A Service Model defines how Verolex will support a professional engagement. It establishes the applicable participation and professional service structure before approved work moves into execution.
A professional objective does not, by itself, determine how the work should be performed. Different engagements require different levels of participant involvement, Verolex involvement, structure, review, and operational support.
The Service Model establishes that relationship before execution begins. It determines how responsibility for the work is organized and how Verolex will support the engagement within its approved scope.
The governing question is: Under what model will Verolex support the engagement?
The professional objective defines what the engagement is intended to accomplish. The Service Model defines how Verolex will support that work.
The same professional objective may require a different Service Model depending upon the participant, complexity of the work, degree of Verolex involvement, governance requirements, and operational responsibilities.
Guided Verolex supports professional work in which the participant performs approved activities through structured Verolex services, records, Communicators, tasks, and workflows.
Verolex provides the professional structure within which the participant proceeds. The participant remains responsible for the actions assigned to the participant, while Verolex governs the applicable process, information, controls, and authorization requirements.
Guided participation does not create unrestricted authority. Actions, communications, disclosures, and results remain subject to the scope and governance applicable to the engagement.
Managed Verolex supports professional work in which Verolex assumes defined responsibility for implementing, administering, coordinating, or operating approved portions of the engagement.
The participant identifies the professional need and provides the information, decisions, approvals, and authorizations required for the engagement. Verolex staff then performs the approved managed work within the established scope.
Managed participation is need-based and limited. Participants receive the review, input, approval, and authorization access necessary for the engagement; internal configuration, staff operations, testing, and administrative functions remain under Verolex control unless access is specifically required.
The applicable Service Model depends upon the professional engagement rather than upon a single product or feature.
Relevant considerations may include:
The selected model establishes how responsibility for the engagement will be divided before Professional Execution begins.
A Service Model should not be confused with an access stage.
Public access and Orientation provide opportunities to understand Verolex, its framework, governance, and available professional resources. They do not, by themselves, establish authority to perform professional work.
A Service Model becomes relevant when a professional engagement is being structured for actual professional support and subsequent execution.
Once the professional engagement and applicable Service Model have been established, Verolex can determine how the approved work should proceed.
Professional Execution then applies the appropriate Services, Records, Communicators, Tasks, Workflows, Verification, and Authorization within the structure established by the engagement.
Service Models are one component of Professional Engagement. The engagement also establishes the professional objective, professional audience, scope, and governing context for the work.