Guided Support provides structured assistance for participants who need help understanding, using, or progressing through a Verolex pathway while remaining responsible for completing the applicable work.
Guided Support helps participants resolve questions, understand requirements, identify missing information, and continue progressing through a Verolex workflow without transferring operational responsibility to Verolex.
Guided Support provides instruction and guidance. It does not complete participant responsibilities, authorize operational activity, or replace Managed Verolex where managed execution is required.
Use the Guided Support VCV to identify the assistance you need, understand the appropriate Verolex pathway, and determine whether guided support or a managed service is appropriate.
Governance Notice
Guided Support provides instructional assistance only. It does not authorize setup completion, deployment, publication, routing, outreach, disclosure, reliance, recruiting activity, candidate contact, résumé use, listing use, result use, LexAlign use, evaluation, interviews, hiring decisions, or operational execution. Matters requiring Verolex to perform work may be routed to an appropriate Managed Verolex service.